2JB Privacy Policy – How We Protect Your Data

1 Introduction

2JB ("we", "us", "our") operates the online gaming platform accessible at 2jb.app. This Privacy Policy describes how we collect, use, store, and protect personal information provided by users of our platform, including Pakistani players who access our services through any device or browser.

We understand that privacy is important to our players. When you sign up on 2JB, you trust us with certain personal details, and we take that responsibility seriously. This document is written in straightforward language so that every player — regardless of their technical background — can understand exactly what happens with their data.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of the complete agreement between you and 2JB.

2 Data We Collect

We collect two broad categories of information: data you provide directly and data collected automatically when you use the platform.

Information you provide to us:

• Full name and date of birth (used for account verification and age checks)
• Email address and mobile number
• Residential address in Pakistan
• CNIC number or identity document details (when identity verification is requested)
• Payment method details such as JazzCash wallet number, Easypaisa account, bank account number for Raast or standard Bank Transfer
• Communications you send to our support team, including chat messages and emails

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited on the platform and time spent on each section
• Game activity logs, including bets placed, games played, and session durations
• Deposit and withdrawal transaction records
• Referral source (how you arrived at 2JB)

3 How We Collect Your Data

Most of the personal information we hold is collected directly from you when you register an account, complete identity verification, make a deposit or withdrawal, participate in a promotion, or contact our support team. We also collect certain information automatically as you browse and use the platform, through cookies, log files, and similar tracking technologies.

On occasion, we may receive information about you from third-party sources. For example, our payment processors — such as the services behind JazzCash, Easypaisa, and Raast — may confirm transaction details to help reconcile your deposit or withdrawal records. Fraud prevention partners may also share signals with us to help identify unusual activity on the platform.

We do not purchase personal data lists from brokers or other third-party marketing sources. Any data we hold about you has been collected through your direct interaction with 2JB or through the limited third-party integrations described above.

4 How We Use Your Data

Your personal data is used exclusively for purposes that are necessary to operate the platform, keep it secure, and improve your experience as a player. Specifically, we use your information to:

• Create and manage your 2JB account
• Process deposits and withdrawals in PKR through your chosen payment method
• Verify your identity when required, including age verification to ensure all players are 18 or older
• Detect and prevent fraud, money laundering, and platform abuse
• Provide customer support and respond to your queries or complaints
• Send transactional communications such as deposit confirmations, withdrawal updates, and account security alerts
• Send promotional communications about bonuses, new games, cricket betting markets, PSL promotions, and other offers — only where you have opted in or where we have a legitimate interest in doing so
• Analyse usage patterns to improve the platform, fix bugs, and develop new features
• Comply with any applicable legal or regulatory obligations

We do not use your data for automated decision-making that produces legal or similarly significant effects without human oversight. If any major account decision — such as a permanent closure — is made, it always involves a member of our team reviewing the relevant information.

5 Data Sharing & Third Parties

2JB does not sell your personal data to any third party. We share your information only where it is strictly necessary to operate the platform, and only with the following categories of recipients:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners require certain transaction details to process your PKR deposits and withdrawals securely.
• Identity Verification Providers: When you are required to verify your identity, we may work with a third-party KYC (Know Your Customer) service to authenticate the documents you submit.
• Fraud Prevention Services: We share limited device and behavioural data with fraud detection partners to protect our platform and all users from financial crime.
• Game Content Providers: The game studios whose titles appear in our Game Lobby may receive anonymised gameplay statistics for technical maintenance purposes. They do not receive your name, contact details, or financial information.
• Legal Authorities: If we are required by applicable law or a lawful request from a public authority, we may disclose certain information. We will always evaluate such requests carefully before complying.

All third parties with whom we share data are contractually required to handle your information securely and to use it only for the specific purpose for which it was shared.

6 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards in case of disputes, legal obligations, or audit requirements. The typical retention periods for different data types are outlined in the table in Section 2 above.

If you request account closure, we will begin the process of removing or anonymising your data after the mandatory retention period has passed. Some data — such as financial transaction records — may need to be kept for a longer period to comply with anti-money laundering and record-keeping obligations.

Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you.

7 Data Security

Protecting your data is a technical and operational priority at 2JB. We implement a range of measures to safeguard the personal information we hold, including:

• SSL/TLS encryption on all data transmitted between your device and our platform
• Encrypted storage of sensitive personal and financial information at rest
• Role-based access controls, ensuring only authorised team members can access personal data
• Regular security assessments and penetration testing of our infrastructure
• Two-factor authentication options available for your player account
• Continuous monitoring for unusual login patterns or access attempts

Despite these measures, no internet-based platform can guarantee absolute security. If you ever notice anything unusual about your 2JB account — such as a login from an unrecognised device or an unexpected password change request — please contact our support team immediately and change your password.

8 Cookies & Tracking Technologies

2JB uses cookies — small text files stored in your browser — to make the platform work properly and to improve your experience. Here is a breakdown of the types of cookies we use:

• Essential Cookies: Required for the platform to function. These handle session management, keep you logged in, and maintain your game or account preferences. You cannot disable these without affecting the core functionality of the platform.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are most visited, how long sessions last, and where users tend to drop off. This data is aggregated and does not identify individual users.
• Preference Cookies: Remember your settings, such as language preferences and display choices, so you do not have to re-enter them every time you visit.
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of campaigns. These are only active if you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some parts of the platform behave. For full cookie controls, visit your browser's privacy or settings section.

9 Your Privacy Rights

As a user of 2JB, you have several rights regarding the personal data we hold about you. These include:

• Right of Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your personal data is inaccurate or out of date, you can ask us to update it.
• Right to Deletion: You can request that we delete your personal data, subject to any legal retention obligations we are required to meet.
• Right to Restrict Processing: In certain circumstances, you can ask us to stop using your data while a dispute or correction request is being resolved.
• Right to Data Portability: You can request that we provide your data in a structured, machine-readable format so you can transfer it to another service.
• Right to Object: You can object to us processing your data for direct marketing purposes at any time. We will stop sending promotional communications promptly upon receiving your request.

To exercise any of these rights, please contact our support team through the live chat on the platform or using the email address listed in the footer. We aim to respond to all data-related requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure we are releasing data only to the correct account holder.

10 Minors & Under-18 Protection

The 2JB platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. During the registration process, we collect date of birth information and reserve the right to request supporting documentation at any point to confirm a user's age.

If we become aware — through any means — that a user under 18 has created an account, that account will be closed immediately and any deposits made will be refunded to the original payment method after verification. No winnings generated by an underage account will be honoured.

If you are a parent or guardian and believe that your child has registered on 2JB, please contact our support team immediately with the relevant account details so we can investigate and take appropriate action without delay.

11 Changes to This Privacy Policy

2JB may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable obligations. When we make significant changes, we will notify registered users through an in-platform notice or via the email address associated with your account.

The "Last Updated" date at the top of this page always reflects the most recent version of the policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of the platform following any updates to this policy constitutes your acceptance of the revised terms.

12 Contact & Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to our team. You can use the live chat available on the platform at any time, or email us at the address shown in the footer below.

For related reading, the following pages may also be useful:

• Terms and Conditions – The full rules governing your use of the 2JB platform.
• Responsible Gaming – Tools to manage your gaming activity and stay in control.
• FAQ – Quick answers to common questions from Pakistani players.
• About Us – Learn more about the 2JB platform and our values.